COMPLAINTS PROCEDURE

1. General Provisions and Definitions of Terms

1.1 The Complaint Rules of the Internet Store www.portuguesa.cz was prepared according to the provisions of Act No. 40/1964 Coll. (The Civil Code), as amended.

1.2 Within the meaning of this Complaint Procedure, the Seller is the company Dihitalmen s.r.o. with its registered office in Dělená 961/4, Řeporyje, 155 00 Praha 5, Reg. No.: 14200163

1.3 Buyer is a person who purchases via the website www.portuguesa.cz.

1.4 Claim means a Buyer's notice of defective goods that have been made without undue delay after the buyer has discovered such a defect.

1.5 Goods defective is the condition in which the goods have been handed over to the buyer in quality and design that does not conform to the applicable standard or to the law or purpose for which it is normally used.

2. Terms of the guarantee

2.1 If the delivered goods show obvious defects or if a defect can be attributed to it, the buyer is entitled to use the claim.

2.2 The warranty period is governed by applicable provisions (24 months).

2.3 #dihitalmen s.r.o reserves the right to settle the claim within 30 business days of receipt of the goods claimed.

2.4 If, as a result of a claim, the replacement of defective goods for non-defective goods, the warranty period shall run for new goods from the date of receipt of this new item.

3. The method of claiming

3.1 The claim is made by Buyer in writing, by post, to Dihitalmen s.r.o. Dělená 961/4, Řeporyje, 155 00 Praha 5, or by e-mail to: info@portuguesa.cz. When claiming, the buyer must show that the goods claimed to come from the seller. To this end, the buyer shall provide the original or a copy of the sales receipt (invoice - tax document) to the goods claimed.

3.2 The Buyer shall send at his own expense, in the original and undamaged packaging, the goods to the address of the seller. The complaint will only be sent by ordinary parcel post, cash on delivery will not be accepted.

3.3 By mutual agreement between the seller and the buyer, the claim may be settled by providing a discount, refund, or exchange of goods. For foreign shipments, the bank charge for the transfer of the returned money is entirely directed by the customer.

3.4 In the event that the claim is not recognized, the seller will return the goods back to the buyer only at his own expense.

3.5 The Seller is not liable for such defects resulting from unequal treatment, violent mechanical damage to the goods by the buyer, or treatment of the product which is inconsistent with the recommended treatment of the product on the label bearing this information.

4. Final provision

4.1 The Complaints Procedure shall take effect on May 10th, 2022